Risk Register & SOPs
A decision session focused on clarity, not completeness. 90 to 120 minutes. At this stage businesses do not struggle because of strategy. They struggle because execution is inconsistent, risk is unmanaged, and processes depend on individuals.
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Step 1 — Identify and prioritise risks
What could go wrong that would materially affect performance? Work through the five categories as a guide: people, customers, delivery, systems, financial. Assess likelihood and impact, then prioritise the critical few. Avoid listing too many.
| Risk | Category | Likelihood | Impact | Priority | Mitigation owner |
|---|
Step 2 — Define critical processes
Which parts of the business must work consistently to reduce these risks? Link each major risk to a process, then select three to five critical processes. Examples: client onboarding, service delivery, internal handoffs, quality control.
| Process | Risk it reduces | Owner |
|---|
Step 3 — Map simple workflows
Simple is better than complete. For each priority process define the key steps, who is responsible, and what done properly looks like. Keep it practical and avoid over-detail. A common mistake is trying to document everything.
Step 4 — Confirm ownership
If no one owns it, it does not happen. The owner ensures the process is followed, keeps it up to date, and improves it over time. Make ownership explicit and confirm accountability out loud.
