Module 17 — Corporate and Financial

UxR Efficiency Tracker

Identifying where capacity and revenue are being lost

Track utilisation and recovery together. Either number alone can look acceptable while the combined efficiency hides a problem.

Period

Definitions (agreed by GLT)

Utilisation = billable hours worked / available billable hours
Recovery = hours billed to client / hours worked
UxR efficiency = utilisation x recovery

Data

Available billable hours

Billable hours worked

Utilisation rate

Hours worked on client work

Hours billed and recovered

Recovery rate

UxR Efficiency

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Target: 75%+

Leakage Analysis

Main utilisation issue (if below target)

Main recovery issue (if below target)

Actions

Key Principle

Two acceptable numbers can still create an unacceptable outcome when combined.

UxR Efficiency Tracker

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